About Company
Seeking a dynamic environment where your cloud expertise drives tangible impact? Career.zycto is a rapidly expanding tech solutions provider dedicated to empowering businesses through cutting-edge cloud infrastructure and robust support. We pride ourselves on fostering a culture of innovation, continuous learning, and collaborative problem-solving. Joining our team means contributing directly to mission-critical projects, working with diverse technologies, and shaping the future of digital operations for our clients. We believe in nurturing talent and providing clear pathways for professional growth in the vibrant tech landscape of Kakamega.
Job Description
Are you a problem-solver with a passion for cloud technologies and a knack for providing exceptional technical support? Career.zycto is actively seeking a highly motivated and skilled Cloud Support Engineer to join our growing team in Kakamega. This is a crucial role where you will be at the forefront of ensuring the reliability, performance, and security of our cloud-based solutions for a diverse client base. You will engage directly with clients, diagnose complex technical issues, and implement effective resolutions, ensuring minimal disruption and maximum satisfaction.
We are looking for an individual who thrives in a fast-paced environment, possesses a deep understanding of cloud platforms (AWS, Azure, GCP), and can communicate technical concepts clearly to both technical and non-technical stakeholders. Beyond troubleshooting, this role involves proactive monitoring, system optimization, and contributing to the development of best practices for cloud operations. You will have the opportunity to work with cutting-edge technologies, expand your skill set, and contribute to the strategic growth of our cloud services offerings. If you’re ready to make a significant impact and grow your career within a supportive and innovative company, we encourage you to apply.
Key Responsibilities
- Provide expert-level technical support for cloud infrastructure and applications hosted on AWS, Azure, or GCP.
- Diagnose, troubleshoot, and resolve complex issues related to cloud services, networking, security, and performance.
- Respond to client inquiries and incidents promptly, effectively communicating resolution steps and timelines.
- Monitor cloud environments for performance, availability, and security, identifying and addressing potential issues proactively.
- Collaborate with development and operations teams to escalate and resolve complex technical problems.
- Implement and maintain automation scripts and tools to streamline support processes and enhance operational efficiency.
- Contribute to the creation and maintenance of technical documentation, knowledge base articles, and FAQs.
- Participate in on-call rotations to provide 24/7 support for critical incidents as needed.
- Assist in the deployment, configuration, and optimization of cloud resources.
- Provide guidance and recommendations to clients on best practices for cloud usage and optimization.
Required Skills
- Minimum of 2 years of hands-on experience in cloud support or operations (AWS, Azure, or GCP).
- Strong understanding of cloud computing concepts, including IaaS, PaaS, and SaaS.
- Proficiency in at least one major cloud platform (AWS, Azure, or GCP) with relevant certifications preferred.
- Experience with Linux and/or Windows operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPNs, firewalls).
- Solid understanding of scripting languages (e.g., Python, PowerShell, Bash).
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Professional certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator Associate).
- Experience with containerization technologies (Docker, Kubernetes).
- Knowledge of CI/CD pipelines and DevOps principles.
- Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
- Experience with infrastructure as Code (IaC) tools like Terraform or CloudFormation.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for continuous professional development and certifications.
- A vibrant and collaborative work environment.
- Flexible working hours and work-life balance initiatives.
- Mentorship programs and career growth pathways.
- Regular team-building activities and social events.
How to Apply
Ready to elevate your career with a leading tech innovator? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and passion for cloud technologies.
