About Company
Step into a world where connection and collaboration define success. Career.zycto is revolutionizing how talent meets opportunity, fostering dynamic relationships that drive innovation across diverse sectors. We champion inclusive environments and empower our team members to create significant impact through authentic engagement. As a Community Manager, you’ll find an unparalleled platform here to cultivate vibrant online spaces, amplify brand voice, and truly connect with our global audience, making a tangible difference every day. Your passion for community building will find its ultimate expression within our supportive culture.
Job Description
Are you a natural connector, a master storyteller, and a passionate advocate for building vibrant communities? Career.zycto is seeking an exceptional Community Manager to join our growing team in Artes, Beira. This pivotal role is perfect for someone eager to cultivate a thriving environment around our brand, fostering genuine engagement and loyalty among our users and stakeholders. You will be the heart of our online presence, responsible for igniting conversations, nurturing relationships, and ensuring our community feels heard, valued, and inspired.
As our Community Manager, you won’t just be managing social media; you’ll be strategically shaping our brand’s narrative through authentic interaction and proactive outreach. You’ll dive deep into understanding our audience’s needs and interests, translating insights into engaging content and impactful initiatives. This role demands a blend of creativity, empathy, and strategic thinking, as you’ll be instrumental in developing and executing community-building programs, organizing virtual and potentially local events, and acting as the primary liaison between our community and internal teams. You’ll champion our users’ feedback, feeding valuable insights back to product development, marketing, and customer success teams to continually enhance their experience. If you thrive on connection, possess an innate ability to spark conversation, and are dedicated to fostering a positive and inclusive space, then Career.zycto offers the perfect opportunity for you to make a significant impact. Join us in shaping the future of talent and opportunity by building a community that truly resonates.
Key Responsibilities
- Develop and implement comprehensive community engagement strategies across various platforms to foster a positive and interactive environment.
- Monitor, moderate, and respond to community discussions, comments, and inquiries in a timely and professional manner, ensuring brand voice consistency.
- Create, curate, and schedule engaging content (text, image, video) tailored for specific community channels to drive interaction and value.
- Identify and engage with key influencers, advocates, and brand loyalists within the community to amplify reach and generate user-generated content.
- Organize and promote online and potentially offline community events, webinars, and Q&A sessions to boost engagement and knowledge sharing.
- Gather and analyze community feedback, trends, and sentiment, providing actionable insights to internal teams (Product, Marketing, Sales).
- Develop and enforce community guidelines to maintain a respectful and productive environment for all members.
- Stay up-to-date with industry trends, community management best practices, and emerging social media platforms.
- Prepare regular reports on community growth, engagement metrics, and sentiment analysis.
- Collaborate closely with marketing, customer success, and product teams to align community efforts with overall business objectives.
Required Skills
- 2+ years of proven experience in community management, social media management, or a related role.
- Exceptional written and verbal communication skills in both Portuguese and English.
- Demonstrated ability to build, grow, and maintain engaged online communities.
- Strong understanding of various social media platforms, community tools, and analytics.
- Excellent interpersonal skills with a high degree of empathy and emotional intelligence.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Proficiency in content creation and visual communication principles.
- Strong problem-solving and conflict resolution abilities.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field.
- Experience with community management software and CRM tools.
- Basic graphic design or video editing skills for content creation.
- Familiarity with the talent acquisition, HR tech, or SaaS industry.
- Proven track record of organizing and executing successful online events or campaigns.
Perks & Benefits
- Competitive salary package and performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- Flexible working arrangements and a supportive work-life balance.
- A vibrant, inclusive, and collaborative company culture.
- Modern office space with access to amenities in a beautiful region.
How to Apply
We are excited to hear from you! If you are a passionate Community Manager ready to make a significant impact, please click the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for Career.zycto.
