About Company
ZB Bank is a leading financial institution in Zimbabwe, committed to providing comprehensive banking and financial solutions to individuals, businesses, and corporates. With a rich history spanning decades, ZB Bank has built a reputation for innovation, reliability, and an unwavering commitment to customer satisfaction. Our extensive network of branches across the country ensures accessibility, while our diverse portfolio of products and services meets the evolving needs of our valued clients. At ZB Bank, we believe in empowering our employees to grow professionally and contribute meaningfully to the economic development of Zimbabwe.
Job Description
Are you passionate about helping people and thrive in a dynamic, customer-focused environment? ZB Bank is seeking an enthusiastic and dedicated Customer Service Representative to join our team in Bindura. In this vital role, you will be the first point of contact for our valued customers, providing exceptional service and support for all their banking needs. You will be responsible for handling inquiries, resolving issues, and guiding customers through our range of financial products and services, ensuring a positive and seamless banking experience.
We are looking for an individual with a strong commitment to service excellence, excellent communication skills, and a proactive approach to problem-solving. As a Customer Service Representative, you will play a crucial role in building and maintaining strong customer relationships, representing ZB Bank’s values of integrity and customer-centricity. You will work within a supportive team, utilizing your skills to enhance customer loyalty and contribute to the overall success of our branch. If you are a friendly, detail-oriented, and resilient individual eager to make a significant impact in a reputable financial institution, we encourage you to apply and become a part of the ZB Bank family.
Key Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries, and providing information on ZB Bank's products and services.
- Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
- Resolve customer complaints and issues promptly and professionally, escalating complex problems to the appropriate department when necessary.
- Educate customers on various banking channels, such as online banking, mobile banking, and ATM services.
- Identify opportunities to cross-sell or up-sell ZB Bank products and services that meet customer needs.
- Maintain up-to-date knowledge of all banking products, services, policies, and procedures.
- Ensure compliance with all regulatory requirements and internal banking policies.
- Document customer interactions and transactions accurately in the bank's systems.
- Contribute to a positive and collaborative team environment within the branch.
Required Skills
- Minimum 1 year of experience in a customer service role, preferably within the financial sector.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach.
- Proven ability to resolve customer issues effectively and efficiently.
- Proficiency in using computer systems and standard office software (e.g., Microsoft Office Suite).
- Ability to work accurately and meticulously under pressure.
- High level of integrity and trustworthiness.
- Strong organizational and multitasking abilities.
Preferred Qualifications
- A Diploma or Degree in Banking, Finance, Business Administration, or a related field.
- Experience with banking software or CRM systems.
- Knowledge of local financial regulations and compliance standards.
- Ability to speak local languages common in Mashonaland Central Province.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health and wellness benefits.
- Generous paid time off and public holidays.
- Opportunities for professional development and career advancement within a leading bank.
- Employee banking benefits and preferential rates.
- A supportive and dynamic work environment committed to employee growth.
- Pension scheme contributions.
How to Apply
Interested candidates who meet the above criteria are invited to apply by clicking on the application link below. Please ensure your CV and cover letter clearly highlight your relevant experience and why you are the ideal candidate for this role at ZB Bank.