About Company
Elephant Hills Resort, part of the distinguished African Sun Hotels portfolio, is an iconic luxury resort nestled on a hill overlooking the Zambezi River, just a few kilometres upstream from the majestic Victoria Falls in Zimbabwe. Renowned for its breathtaking natural beauty, unique wildlife experiences, and world-class amenities, our resort offers an unforgettable stay for both leisure and business travellers. With a championship 18-hole golf course, a vibrant casino, multiple dining options, and extensive conference facilities, we pride ourselves on delivering exceptional hospitality and creating lasting memories for our guests. At Elephant Hills Resort, we are committed to sustainable tourism, community engagement, and fostering a vibrant, inclusive environment for our dedicated team members. Join us in shaping the future of luxury hospitality in one of Africa’s most spectacular destinations.
Job Description
Elephant Hills Resort is seeking an experienced and dynamic Full-Time Hotel Manager to lead our operations in Victoria Falls. This pivotal role requires a visionary leader who can inspire a large team to deliver unparalleled guest experiences while ensuring operational efficiency and financial success. As Hotel Manager, you will be the heart of our resort, overseeing all departments from front office and food & beverage to housekeeping, maintenance, and recreation. You will be responsible for upholding our brand standards, driving revenue growth, managing budgets, and fostering a culture of excellence and continuous improvement. This is an exceptional opportunity for a seasoned hospitality professional with a passion for service, strong business acumen, and a deep understanding of luxury resort operations. The ideal candidate will possess a proven track record in hotel management, a profound understanding of the Zimbabwean tourism landscape, and the ability to thrive in a fast-paced, high-volume environment. You will champion guest satisfaction, empower your team, and work closely with senior management to implement strategic initiatives that enhance our competitive edge and solidify our position as a premier destination in Matabeleland North Province.
Key Responsibilities
- Oversee the daily operations of all hotel departments, ensuring seamless service delivery and guest satisfaction.
- Develop and implement strategic plans to achieve financial targets, including revenue generation, cost control, and profitability.
- Lead, mentor, and develop a diverse team of hospitality professionals, fostering a positive work environment and promoting career growth.
- Maintain the highest standards of quality assurance, cleanliness, and safety across all resort facilities.
- Manage budgets, financial forecasts, and operational expenditures effectively.
- Monitor guest feedback and implement proactive measures to address concerns and enhance the overall guest experience.
- Ensure compliance with all local regulations, health and safety standards, and company policies.
- Collaborate with sales and marketing teams to develop and execute promotional strategies.
- Oversee property maintenance and capital improvement projects, ensuring the resort remains in pristine condition.
- Represent the resort in the local community and build strong relationships with stakeholders and industry partners.
- Implement innovative solutions and best practices to improve operational efficiency and guest satisfaction.
- Handle crisis management and resolve complex operational challenges with professionalism and efficacy.
Required Skills
- Proven experience as a Hotel Manager or a similar senior leadership role in a large-scale hotel or resort.
- Exceptional leadership and team management skills with a track record of developing high-performing teams.
- Strong financial management and budgeting expertise.
- Deep understanding of hotel operations, including front office, F&B, housekeeping, and maintenance.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Demonstrated ability to deliver outstanding guest service and resolve complex issues.
- Strategic thinking with a results-oriented approach.
- Resilience and adaptability in a dynamic environment.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience working within the African tourism market, specifically Zimbabwe.
- Fluency in additional local languages (e.g., Ndebele, Shona).
- Knowledge of environmental sustainability practices in hospitality.
- Certification in Hotel Asset Management or similar professional development.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Company pension scheme.
- Opportunities for professional development and career advancement within African Sun Hotels.
- Accommodation assistance within Victoria Falls (relocation support where applicable).
- Complimentary staff meals during shifts.
- Generous employee discounts on hotel stays and services across the African Sun portfolio.
- A vibrant and supportive work environment in a world-class tourist destination.
How to Apply
Interested candidates who meet the above criteria are invited to apply by clicking on the application link below. Please ensure your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role are attached.