About Company
Nestled in the heart of Stone Town, a UNESCO World Heritage Site, Tembo House Hotel is a historic landmark offering guests an authentic Zanzibari experience. With a rich blend of traditional Swahili and Indian architectural styles, our beachfront property provides breathtaking views of the Indian Ocean and easy access to the vibrant markets and cultural sites of Kiponda. We pride ourselves on delivering exceptional hospitality, creating memorable stays, and immersing our guests in the unique charm and heritage of Zanzibar. Join our dedicated team and contribute to a legacy of welcoming travelers from across the globe.
Job Description
Are you passionate about creating unforgettable experiences for guests? Tembo House Hotel is seeking a warm, enthusiastic, and dedicated Part-Time Guest Relations Associate to join our vibrant team in Kiponda, Zanzibar City. This role is crucial in ensuring every guest feels welcomed, valued, and completely at home from the moment they arrive until their departure. You will be the friendly face of our hotel, providing personalized service, assisting with inquiries, and proactively anticipating guest needs to enhance their stay.
As a Guest Relations Associate, you will play a vital role in upholding our reputation for outstanding hospitality. You will interact directly with diverse guests, offering local insights, managing requests, and resolving any concerns with professionalism and a genuine smile. This part-time position offers flexibility and the opportunity to work in a dynamic, culturally rich environment, contributing to the magic that makes Zanzibar a world-class destination. If you possess excellent communication skills, a proactive attitude, and a desire to make every guest’s visit extraordinary, we invite you to become a part of the Tembo House family. Embrace the chance to grow your career in hospitality within a supportive and engaging setting, surrounded by the historical beauty of Stone Town and the serene beauty of the ocean.
Key Responsibilities
- Warmly welcome guests upon arrival, assist with check-in procedures, and provide a comprehensive overview of hotel facilities and services.
- Act as a primary point of contact for guest inquiries, requests, and concerns, ensuring timely and effective resolution to enhance guest satisfaction.
- Provide expert local recommendations for dining, attractions, tours, and cultural experiences in Kiponda and broader Zanzibar City.
- Assist with reservations for hotel services, restaurant bookings, and excursions, coordinating with relevant departments as needed.
- Handle guest feedback professionally, documenting issues and resolutions, and escalating complex problems to management when necessary.
- Maintain a thorough knowledge of hotel policies, services, and current promotions, as well as local events and happenings.
- Contribute to a positive and welcoming atmosphere in the lobby and public areas, anticipating guest needs before they arise.
- Perform administrative tasks such as preparing guest amenity requests, managing mail/messages, and maintaining accurate guest records.
- Collaborate effectively with other hotel departments, including Front Office, Housekeeping, and Food & Beverage, to ensure seamless guest service.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Proven experience in a customer service or guest-facing role, preferably within the hospitality industry.
- Strong interpersonal skills with a friendly, approachable, and professional demeanor.
- Exceptional problem-solving abilities and a calm, composed approach under pressure.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic computer proficiency, including familiarity with hotel management systems (PMS) or ability to learn quickly.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Diploma or certification in Hospitality Management, Tourism, or a related field.
- Familiarity with the history, culture, and attractions of Zanzibar City and surrounding areas.
- Additional language proficiency (e.g., French, German, Italian) is a significant advantage.
- Previous experience working in a boutique hotel or a culturally sensitive environment.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Flexible part-time schedule to accommodate work-life balance.
- Opportunities for professional development and training in hospitality.
- A supportive and friendly work environment.
- Exposure to a diverse international clientele and rich cultural interactions.
- Employee discounts on hotel services (e.g., meals, accommodations based on availability).
- Be part of a historic hotel's legacy in a UNESCO World Heritage Site.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to the Tembo House Hotel team.