About Company
Konokono Beach Resort is an exclusive, luxury retreat nestled on the pristine southeastern coast of Michamvi, Zanzibar. Renowned for its unparalleled natural beauty, serene ambiance, and commitment to exceptional service, we offer a secluded paradise where guests can unwind amidst lush gardens, private plunge pools, and breathtaking ocean views. Our resort is dedicated to crafting unforgettable experiences, blending authentic Zanzibari charm with sophisticated comfort. We pride ourselves on our warm, attentive staff who go above and beyond to ensure every guest’s stay is nothing short of extraordinary. Join our diverse and passionate team and become a part of a destination where dreams come to life.
Job Description
Are you a natural conversationalist with a passion for creating unforgettable guest experiences? Konokono Beach Resort, an exquisite haven nestled on the pristine shores of Michamvi, Zanzibar, is seeking an exceptional Hospitality Front Desk Coordinator to join our vibrant team. We are renowned for our unparalleled service, breathtaking natural beauty, and a commitment to providing a tranquil retreat for our discerning guests. As the first and last point of contact, you will be the heart of our guest experience, embodying the warmth and elegance that defines Konokono. This pivotal role requires someone who thrives in a dynamic environment, possesses impeccable organizational skills, and has an innate ability to anticipate and fulfill guest needs with grace and efficiency. You’ll be instrumental in ensuring seamless arrivals, comfortable stays, and memorable departures, all while upholding the highest standards of luxury hospitality. Join us in crafting moments of bliss for visitors from around the globe, contributing to a workplace culture that values teamwork, growth, and genuine connections. If you’re ready to bring your charisma and expertise to a world-class destination, we invite you to embark on this exciting journey with us.
As our Hospitality Front Desk Coordinator, you will play a crucial role in shaping our guests’ overall perception of Konokono Beach Resort. Your days will be filled with diverse tasks, from warmly welcoming arrivals and handling efficient check-in procedures to managing reservations, responding to inquiries, and assisting with concierge services. You will be responsible for maintaining accurate guest records, processing payments, and ensuring all guest-related communications are handled professionally and promptly. Beyond the transactional, your true impact will lie in your ability to connect with guests, offer personalized recommendations for island excursions or resort amenities, and swiftly resolve any concerns, transforming potential issues into opportunities for exemplary service. We are looking for an individual who is not just adept at administrative tasks but also a proactive problem-solver, a skilled communicator across various cultures, and a team player dedicated to fostering a positive and collaborative working environment. This is more than just a job; it’s an opportunity to grow your career in a stunning setting, be part of a close-knit international team, and contribute directly to the magic of a Zanzibar escape. Your dedication will ensure that every guest leaves with cherished memories, eager to return to the serene beauty and exceptional hospitality of Konokono Beach Resort.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage all guest reservations, modifications, and cancellations with accuracy and attention to detail.
- Answer and direct incoming calls, emails, and in-person inquiries professionally and promptly.
- Provide comprehensive information about the resort's facilities, services, and local attractions.
- Process guest payments, manage cash and credit transactions, and handle daily financial reports.
- Address guest concerns and complaints proactively, resolving issues to ensure guest satisfaction.
- Maintain accurate guest records and ensure data privacy and confidentiality.
- Assist with concierge services, including booking tours, transfers, and restaurant reservations.
- Collaborate closely with housekeeping, F&B, and other departments to ensure seamless guest experiences.
- Perform general administrative tasks, including filing, data entry, and correspondence.
- Uphold the resort’s standards of luxury service, professionalism, and appearance at all times.
Required Skills
- Minimum 2 years of experience in a front office or guest relations role, preferably in a luxury hotel or resort.
- Exceptional customer service and interpersonal communication skills.
- Proficiency in hotel management software (PMS) systems (e.g., Opera, Fidelio).
- Fluent in English, both written and verbal. Knowledge of Swahili is a significant advantage.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Problem-solving aptitude with a calm and courteous demeanor under pressure.
- High level of professionalism and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Knowledge of an additional foreign language (e.g., French, German, Italian, Arabic).
- Experience working in a multicultural environment.
Perks & Benefits
- Competitive salary and service charge.
- Accommodation provided on-site.
- Meals provided during working hours.
- Professional development and training opportunities.
- Uniforms provided.
- Opportunity to work in a stunning tropical paradise.
- Supportive and collaborative team environment.
How to Apply
If you are passionate about hospitality and ready to take on this exciting challenge, we encourage you to apply! Please click on the link below to submit your application. We look forward to reviewing your qualifications and potentially welcoming you to the Konokono Beach Resort family.