About Company
Imagine kickstarting a rewarding career where every interaction leaves a positive impression. Career.zycto is dedicated to connecting passionate individuals with premier hospitality venues across York, ensuring a perfect match between your aspirations and our clients’ exceptional teams. We pride ourselves on fostering growth, offering unparalleled support, and securing positions where your dedication to guest satisfaction truly shines. Join us, and discover how we champion your professional journey in the vibrant world of hotels.
Job Description
Are you a naturally warm, organised, and articulate individual with a passion for delivering exceptional guest experiences? Career.zycto is actively seeking a dedicated Hotel Receptionist on behalf of a prestigious hotel located in the charming Dringhouses area of York. This pivotal role is perfect for an English-speaking professional who thrives in a fast-paced environment and is committed to being the welcoming face of our client’s establishment.
As the first point of contact for guests, you will play an indispensable role in shaping their stay from arrival to departure. Your day will be dynamic, ranging from efficiently managing check-ins and check-outs to handling reservations, processing payments, and expertly addressing guest inquiries and requests. The ability to communicate clearly and effectively in English is paramount, ensuring all guests feel understood, valued, and well-cared for. You will be instrumental in maintaining the highest standards of guest satisfaction, resolving any issues with professionalism and a friendly demeanor, and providing local insights to enhance their visit to York.
This opportunity extends beyond simple administrative tasks; it’s about creating memorable moments. You’ll be part of a supportive team, contributing to a welcoming and efficient front office operation. Our client prides itself on a culture that values teamwork, initiative, and a genuine desire to serve. If you’re looking for a role where your excellent communication skills, attention to detail, and passion for hospitality can truly make a difference, we encourage you to apply. This is a chance to grow your career within a reputable hotel, supported by Career.zycto every step of the way.
Key Responsibilities
- Warmly welcome and register arriving guests, assigning rooms and issuing keys with efficiency.
- Process guest check-outs, handling payments accurately and professionally.
- Manage incoming calls, emails, and online inquiries, providing comprehensive information and assistance.
- Handle reservation requests, cancellations, and modifications with precision, ensuring accurate booking records.
- Provide local area information, recommendations, and directions to enhance guest experience.
- Resolve guest complaints and issues promptly and courteously, ensuring guest satisfaction.
- Maintain a clean, tidy, and organised reception area.
- Process various forms of payment and maintain accurate billing records.
- Collaborate effectively with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest service.
- Perform general administrative duties as required by the front office management.
Required Skills
- Fluent in English (speaking, reading, writing)
- Proven experience in a customer service role, preferably within hospitality
- Exceptional interpersonal and communication skills
- Proficiency in basic computer systems and hotel management software (PMS)
- Strong organisational skills and attention to detail
- Ability to multitask and work effectively under pressure
- A professional and friendly demeanor with a strong guest-focused approach
Preferred Qualifications
- Previous experience as a Hotel Receptionist
- Knowledge of the local York area and attractions
- Ability to converse in additional languages
- Familiarity with Opera PMS or similar hotel property management systems
Perks & Benefits
- Competitive salary and benefits package
- Opportunities for professional development and career progression
- A supportive and friendly team environment
- Employee discounts on hotel services (where applicable)
- Complimentary meals on duty
- Pension scheme contribution
How to Apply
Ready to be the welcoming face of a top hotel in York? Click the application link below to submit your CV and cover letter. Please highlight your experience in customer service and why you are the ideal candidate for this Hotel Receptionist role.
