About Company
Are you an ICT professional eager to apply your technical prowess in a dynamic environment? At Career.zycto, we are a forward-thinking organization dedicated to leveraging technology to drive efficiency and innovation. We understand that robust IT infrastructure is the backbone of modern operations, and we empower our team members to excel. Joining us means becoming part of a collaborative culture where your problem-solving skills and technical expertise directly contribute to our success. We provide the tools and challenges to help an ICT Support Officer thrive, ensuring a supportive and engaging workplace in Naivasha.
Job Description
Join Career.zycto, a rapidly evolving technology-driven organization situated in the vibrant town of Naivasha, Nakuru County. We are seeking a highly motivated and skilled ICT Support Officer to become an integral part of our dynamic IT team. This is an exciting opportunity for a proactive individual passionate about technology and dedicated to providing exceptional technical support. At Career.zycto, you won’t just be fixing problems; you’ll be empowering our entire workforce, ensuring seamless operations, and contributing to a culture of innovation. Our commitment to cutting-edge solutions means you’ll constantly be exposed to new challenges and learning opportunities.
As our ICT Support Officer, you will be the first point of contact for all technical queries and issues, playing a critical role in maintaining the efficiency and reliability of our IT infrastructure. Your day-to-day will involve hands-on troubleshooting of hardware and software, network support, user account management, and providing essential user training, all aimed at ensuring our systems run smoothly and our team members have the tools they need to succeed. We value quick thinkers who can diagnose and resolve issues effectively, communicate complex technical information clearly to non-technical users, and manage multiple priorities in a fast-paced environment with a customer-centric approach. Your ability to anticipate issues and implement preventative measures will be highly valued.
We are looking for someone who thrives on solving challenges, is eager to continuously learn new technologies, and is deeply committed to delivering outstanding service. This role is crucial for our continued growth and operational excellence, directly impacting our daily productivity. You’ll work with a diverse range of technologies and collaborate closely with various departments, offering a comprehensive and rewarding experience. You will also have the opportunity to contribute to IT projects, enhancing our systems and processes. If you are ready to make a tangible impact and grow your career within a supportive and forward-thinking company right here in Naivasha, then we encourage you to apply. This position is a full-time, on-site role, emphasizing our commitment to building a strong, collaborative local team. Your expertise will directly contribute to our mission of leveraging technology to achieve our strategic objectives, making Career.zycto a truly rewarding place to build your career in ICT. We foster an environment where your input is valued and your professional growth is a priority.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues, responding promptly to user requests.
- Install, configure, and maintain computer systems, peripherals, software applications, and mobile devices.
- Perform diagnostic tests and troubleshoot technical problems efficiently to ensure minimal downtime.
- Manage user accounts, permissions, and email systems (e.g., Microsoft 365, Google Workspace).
- Conduct regular system maintenance, updates, and backups to ensure data integrity and security.
- Document IT procedures, incident resolutions, and asset inventories accurately.
- Assist in network administration tasks, including basic setup, monitoring, and security protocols.
- Provide technical training and guidance to end-users on various IT systems and best practices.
- Maintain an accurate inventory of IT assets and manage their lifecycle.
- Collaborate with senior IT staff on project implementations, system upgrades, and infrastructure improvements.
Required Skills
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of proven experience in an IT support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems, as well as common productivity suites like Microsoft Office.
- Basic understanding of network protocols (TCP/IP, DNS, DHCP) and Wi-Fi configurations.
- Proficiency in diagnosing and troubleshooting hardware issues for desktops, laptops, printers, and other peripherals.
- Excellent problem-solving and analytical skills with a methodical approach.
- Strong communication and interpersonal abilities, capable of explaining technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a dynamic environment.
- Customer-centric mindset with a commitment to providing high-quality support.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator).
- Experience with IT service desk management software (e.g., Zendesk, Freshservice, Jira Service Management).
- Basic knowledge of Linux operating systems and command-line interfaces.
- Familiarity with cloud platforms and services administration (e.g., Azure, AWS, Google Cloud).
- Experience with VoIP telecommunication systems and video conferencing tools.
- Knowledge of cybersecurity best practices and data protection regulations.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous professional development and training courses.
- Dynamic, collaborative, and supportive work environment.
- Comprehensive health insurance coverage.
- Generous paid time off and public holidays.
- Regular team-building activities and social events.
- Modern office facilities equipped with the latest technology in Naivasha.
- Contribution to a rapidly growing and impactful organization.
How to Apply
Interested candidates who meet the qualifications are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills, demonstrating why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team.
