About Company
Diamonds Mapenzi Beach is an exquisite all-inclusive resort nestled on the pristine white sands of Kiwengwa, Zanzibar. As a proud member of the Planhotel Hospitality Group, we are dedicated to offering our guests an unparalleled experience through luxurious accommodations, exceptional dining, and a diverse range of recreational activities. Our commitment to excellence is reflected in every aspect of our operations, which includes maintaining a robust and reliable IT infrastructure crucial for both our valued guests and our dedicated staff. We foster a vibrant, inclusive, and supportive work environment where every team member is encouraged to grow and contribute to our shared success in delivering unforgettable holiday memories.
Job Description
We are actively seeking a highly motivated and skilled IT Support Technician to join our dynamic team at Diamonds Mapenzi Beach, situated in the beautiful locale of Kairo, Kiwengwa. This pivotal role offers the advantage of flexible hours, providing an excellent opportunity to manage work-life balance while ensuring that our resort’s critical technology systems are consistently operational. You will serve as the primary point of contact for all IT-related inquiries and issues, delivering essential technical assistance and comprehensive support to our resort staff. Your expertise will be instrumental in safeguarding the smooth functioning of our digital environment, ranging from maintaining robust network connectivity to troubleshooting Point of Sale (POS) and Property Management Systems (PMS). If you possess a strong passion for technology, thrive in a fast-paced environment, and are eager to make a tangible impact within a stunning tropical setting, we warmly invite you to apply and contribute to our commitment to exceptional service.
Key Responsibilities
- Provide prompt and effective first and second-level technical support for all hardware, software, and network-related issues across the entire resort.
- Install, configure, and meticulously maintain computer systems, network devices, printers, telecommunication equipment, and other IT assets.
- Proactively troubleshoot and swiftly resolve technical problems impacting both staff and guest-facing systems, including Wi-Fi, POS, and PMS.
- Regularly monitor system performance, conduct routine preventative maintenance, and ensure strict adherence to data backup and security protocols.
- Manage user accounts, permissions, and access rights, ensuring compliance with established company policies and security standards.
- Create and maintain detailed documentation of IT procedures, configurations, and resolutions to common issues to enhance our knowledge base.
- Collaborate effectively with external vendors and specialized service providers to address complex technical challenges when necessary.
Required Skills
- A minimum of two years' proven experience in IT support, encompassing extensive troubleshooting of hardware and software issues.
- Robust knowledge of Windows operating systems and proficiency with common office applications (e.g., Microsoft Office Suite).
- Solid understanding of fundamental network concepts (TCP/IP, DNS, DHCP, Wi-Fi configuration and security).
- Practical experience with basic server maintenance and Active Directory user management.
- Exceptional problem-solving abilities coupled with a keen attention to detail.
- Strong communication skills, both verbal and written, with fluency in English.
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively within a flexible schedule environment.
Preferred Qualifications
- Possession of CompTIA A+, Network+, or other relevant IT industry certifications.
- Prior experience with hotel management systems (PMS) and Point of Sale (POS) systems.
- Familiarity with CCTV and access control systems.
- Basic knowledge of Linux operating systems.
- Previous professional experience within the hospitality industry.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Flexible working hours designed to support a healthy work-life balance.
- Significant opportunities for professional growth and career development within a renowned international hospitality group.
- Complimentary staff meals provided during working shifts.
- Access to select resort facilities and exclusive discounts on services.
- A dynamic and supportive international team environment located in a breathtaking beachfront setting.
How to Apply
Interested candidates are kindly invited to submit their comprehensive Curriculum Vitae (CV) along with a compelling cover letter detailing their relevant experience and explaining why they are an ideal candidate for this rewarding role. Please click on the application link below to apply.