About Company
Empowering professionals to thrive in dynamic tech environments, Career.zycto specializes in connecting top talent with unparalleled opportunities. For an IT Support Technician, we offer more than just a job; we provide a supportive ecosystem where your technical expertise directly contributes to operational excellence. We champion a culture of continuous learning and problem-solving, ensuring every team member feels valued and equipped to tackle complex challenges. Join us to be part of a forward-thinking organization that understands the crucial role of robust IT infrastructure, especially in unique settings like Yellowknife, and invests in its people’s success and well-being. Your career growth is our mission.
Job Description
Career.zycto is seeking a dedicated and proactive IT Support Technician to join our growing team in Range Lake, Yellowknife. This is an exceptional opportunity for an individual passionate about technology and committed to providing outstanding technical assistance. In this role, you will be the first point of contact for all IT-related queries, troubleshooting hardware and software issues, maintaining network functionality, and ensuring our systems run smoothly for optimal operational efficiency. Given the unique demands and incredible opportunities of working in Canada’s North, we are pleased to offer comfortable, fully-furnished accommodation as part of this comprehensive employment package.
As an IT Support Technician, you will play a crucial role in maintaining the backbone of our operations. You’ll be involved in everything from setting up new workstations and configuring user accounts to resolving complex network connectivity problems and ensuring data security. We are looking for someone with a strong blend of technical acumen and excellent interpersonal skills, capable of communicating effectively with users of varying technical proficiencies. The successful candidate will thrive in a fast-paced environment, possess a problem-solving mindset, and be eager to contribute to a collaborative team culture. This position requires someone who is not only adept at reactive problem resolution but also proactive in identifying potential issues and implementing preventive measures. You’ll have the chance to work with a diverse range of technologies and contribute to strategic IT initiatives, making a tangible impact on our success. If you’re looking for a challenging yet rewarding role in a vibrant northern community, where your contributions are recognized and your well-being supported, this is the perfect next step in your IT career. We value continuous learning and provide opportunities for professional development to help you stay ahead in the ever-evolving world of technology.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, network, and application issues, both remotely and on-site.
- Install, configure, and maintain computer systems, peripherals, and software.
- Troubleshoot and resolve technical problems efficiently, minimizing downtime for users.
- Manage user accounts, permissions, and email configurations.
- Perform routine system maintenance, backups, and security checks.
- Document IT procedures, solutions, and asset inventory accurately.
- Assist with network infrastructure setup and basic administration (routers, switches, Wi-Fi).
- Educate users on best practices for IT security and system usage.
- Collaborate with senior IT staff on larger projects and system upgrades.
- Monitor system performance and ensure optimal functionality.
Required Skills
- Proven experience in IT support or a similar technical role.
- Solid understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Basic knowledge of network protocols (TCP/IP, DNS, DHCP) and network troubleshooting.
- Experience with hardware installation, maintenance, and troubleshooting (desktops, laptops, printers).
- Familiarity with ticketing systems and IT service management best practices.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team in a dynamic environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with remote monitoring and management (RMM) tools.
- Knowledge of cloud platforms (e.g., Microsoft 365, Azure) administration.
- Basic understanding of server hardware and virtualization concepts.
Perks & Benefits
- Fully-furnished accommodation provided in Range Lake, Yellowknife.
- Competitive annual salary package.
- Comprehensive health, dental, and vision benefits.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Relocation assistance for candidates moving to Yellowknife.
- Paid time off and holidays.
- Exposure to diverse IT challenges and technologies.
How to Apply
Interested candidates are encouraged to apply directly by clicking the link below. Please ensure your resume highlights your relevant IT experience and problem-solving skills. We look forward to reviewing your application and discussing how you can contribute to our team at Career.zycto.
