About Company
Are you a highly organized and empathetic individual looking to make a genuine difference? Career.zycto provides vital administrative support to healthcare providers, ensuring seamless patient experiences. We pride ourselves on fostering a collaborative and supportive environment where your contributions are truly valued. Join a team dedicated to excellence in patient care coordination, offering the flexibility you need to balance your professional and personal life. We understand the importance of a well-run front office and invest in our staff’s growth and well-being. This is an ideal setting for a Medical Receptionist who thrives on managing busy schedules with a smile, becoming the welcoming face of our operations.
Job Description
Join Career.zycto as a Medical Receptionist and become the friendly, efficient first point of contact for our valued patients in Ashtead, Leatherhead. This vital full-time role offers a flexible schedule, allowing you to achieve a better work-life balance while contributing meaningfully to a professional healthcare environment. We are seeking a compassionate, highly organized, and detail-oriented individual to manage a busy reception area, ensuring smooth operations and an exceptional patient experience from their first interaction.
In this role, you will be responsible for a wide range of administrative and clerical duties crucial to the daily functioning of our medical practice. Your ability to multitask, prioritize, and communicate effectively will be key to your success. You will work closely with medical professionals, administrative staff, and patients, demonstrating professionalism and a positive attitude at all times. This position is perfect for someone who enjoys a dynamic environment, is proactive in problem-solving, and committed to providing outstanding patient care. We value team players who are eager to learn and grow within our supportive structure. If you’re looking for a role where your organizational skills and warm demeanor truly make a difference, and where your schedule can adapt to your needs, then we encourage you to apply. Career.zycto is committed to creating an inclusive workplace where all employees feel valued and respected. This is more than just a job; it’s an opportunity to be at the heart of our patient care journey, helping to foster a welcoming and efficient atmosphere for everyone who walks through our doors. The flexible schedule options will be discussed during the interview process, tailored to mutual benefit and operational needs, ensuring you can manage personal commitments alongside professional responsibilities.
Key Responsibilities
- Warmly greet and check-in patients upon arrival, verifying personal and insurance information.
- Schedule and confirm appointments efficiently, managing a multi-provider calendar system.
- Answer incoming calls, triage inquiries, and direct them to the appropriate department or individual.
- Process patient registrations, update electronic health records (EHR), and maintain accurate patient data.
- Handle patient queries, provide information about services, and assist with general administrative support.
- Manage incoming and outgoing correspondence, including faxes, emails, and postal mail.
- Process payments, issue receipts, and manage billing inquiries under guidance.
- Maintain a tidy and welcoming reception area, ensuring patient privacy and confidentiality.
- Assist with clinic opening and closing procedures, including preparing daily schedules and reports.
- Collaborate with clinical staff to ensure seamless patient flow and address any operational challenges.
Required Skills
- Proven experience in a customer service or administrative role, preferably within a healthcare setting.
- Excellent verbal and written communication skills with a professional and empathetic approach.
- Proficiency in using computer systems, including Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and meticulous attention to detail.
- Ability to multitask, prioritize tasks effectively, and remain calm under pressure.
- High level of discretion and understanding of patient confidentiality (GDPR compliance).
- A positive attitude, strong work ethic, and a proactive approach to problem-solving.
Preferred Qualifications
- Previous experience with Electronic Health Record (EHR) systems (e.g., EMIS Web, SystmOne).
- Knowledge of medical terminology and standard administrative practices in a clinic setting.
- Formal qualification in Medical Administration or a related field.
Perks & Benefits
- Competitive salary and opportunities for professional development.
- Flexible scheduling options to support work-life balance.
- Generous holiday allowance and pension scheme.
- Supportive and collaborative team environment.
- Free on-site parking.
- Employee wellness programs.
- Access to continuous learning and training resources.
How to Apply
Eager to join a team that values your dedication and offers flexibility? Please click the application link below to submit your CV and a cover letter outlining your experience and why you are a perfect fit for this Medical Receptionist role with Career.zycto. We look forward to hearing from you!
