About Company
Joining Career.zycto means becoming part of a dynamic team dedicated to innovation in e-commerce. We empower online chat support specialists to be the frontline heroes, solving problems and creating memorable customer experiences that build lasting loyalty. We pride ourselves on a supportive culture where continuous learning and professional growth are not just encouraged, but actively cultivated. If you’re passionate about making a tangible impact in the digital retail space and thrive in a fast-paced, collaborative environment, Career.zycto offers an exciting platform for your talent. Here, your voice truly matters, shaping how we connect with thousands of customers daily.
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Job Description
As an Online Chat Support Specialist for our thriving e-commerce platform at Career.zycto, you will be the direct link between our brand and our valued customers, serving as a critical touchpoint in their online shopping journey. In this pivotal role, you’ll be responsible for providing exceptional real-time assistance through chat, addressing a wide array of inquiries, resolving issues efficiently, and ultimately ensuring a seamless and positive shopping experience for users across Nigeria and beyond. This isn’t just about answering questions; it’s about proactively engaging, building rapport, demonstrating genuine empathy, and expertly solving challenges before they escalate, turning potential frustrations into opportunities for brand loyalty.
Your day-to-day will involve navigating a dynamic variety of customer interactions. You’ll skillfully guide users through product selections, assist with purchase processes, provide detailed information on shipping and delivery, troubleshoot order delivery concerns, facilitate returns and exchanges, and offer technical support for website navigation and account management. Your ability to think on your feet, coupled with your excellent written communication skills, will be crucial in delivering clear, concise, and helpful responses that resonate with our diverse customer base. Every interaction you manage will directly influence customer satisfaction and loyalty, making your contribution indispensable to our continued success.
We are looking for someone who is not only a quick learner and tech-savvy but also possesses a genuine passion for helping people and a keen eye for detail. You’ll be utilizing cutting-edge CRM tools, our comprehensive internal knowledge base, and various e-commerce platforms to deliver accurate, timely, and efficient solutions, all while maintaining a consistently positive, patient, and professional demeanor. Career.zycto fosters an environment where innovation and customer-centricity are at the core of everything we do. We believe in empowering our team members with continuous training, robust resources, and ample opportunities to excel. You’ll have the chance to contribute to process improvements, share valuable insights gleaned from customer feedback, and significantly grow your career within a rapidly expanding e-commerce landscape. If you’re ready to dive into a challenging yet immensely rewarding role where your exceptional communication skills, sharp problem-solving abilities, and dedication to service can truly shine, we strongly encourage you to apply. Join us and help shape the future of online retail customer service, one delightful chat experience at a time.
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Key Responsibilities
- Provide real-time online chat support to customers regarding products, orders, and services.
- Respond promptly and accurately to customer inquiries, complaints, and feedback.
- Troubleshoot and resolve customer issues related to order status, delivery, returns, and account management.
- Guide customers through website navigation, product selection, and the purchasing process.
- Maintain a high level of customer satisfaction by providing professional, empathetic, and efficient service.
- Document customer interactions and solutions accurately in the CRM system.
- Collaborate with other departments (e.g., logistics, sales, technical) to resolve complex customer issues.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficiency in using online chat platforms and CRM software.
- Strong problem-solving abilities and critical thinking.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Customer-centric mindset with a passion for helping people.
- Basic computer literacy and ability to quickly learn new software.
- Typing speed of at least 40 WPM.
Preferred Qualifications
- Previous experience in online chat support, customer service, or a call center environment.
- Familiarity with e-commerce platforms and online retail processes.
- Experience using Zendesk, Intercom, or similar customer support tools.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth.
- Vibrant and inclusive company culture.
- Access to ongoing training and e-learning resources.
- Paid time off and public holidays.
How to Apply
To express your interest in this exciting opportunity, please click on the application link below. We look forward to reviewing your qualifications and learning more about how you can contribute to Career.zycto’s success.
