About Company
Freda Rebecca Gold Mine is a prominent gold producer in Zimbabwe, located near Bindura in the Mashonaland Central Province. With a rich history and a commitment to operational excellence, we are dedicated to sustainable mining practices and contributing positively to the local economy and community. Our operations span various complex processes, from geological exploration and extraction to processing and environmental management. As a forward-thinking organization, we understand the critical importance of clear, accessible, and up-to-date internal information to ensure efficiency, safety, and continuous learning across all departments. We foster a culture of innovation and continuous improvement, supporting our diverse workforce in achieving their full potential.
Job Description
We are seeking a highly skilled and meticulous Remote Internal Knowledgebase Article Creator to join our dynamic team. In this pivotal role, you will be instrumental in developing, writing, and maintaining comprehensive and user-friendly internal knowledgebase articles that support our operational efficiency and employee development. As a remote member of our team, you will collaborate with various departments across Freda Rebecca Gold Mine, including operations, safety, HR, IT, and administrative services, to identify information gaps and transform complex technical, procedural, and policy information into clear, concise, and engaging articles. Your primary goal will be to empower our employees with easily accessible information, enabling them to perform their duties effectively, onboard new staff seamlessly, and troubleshoot issues independently.
This role requires an exceptional command of English, a keen eye for detail, and the ability to simplify intricate topics without losing crucial information. You will be responsible for structuring information logically, utilizing appropriate formatting, and ensuring consistency in tone and style across all content. We expect you to be proactive in identifying opportunities for new articles or improvements to existing ones, staying current with company policies, procedures, and technological updates. While working remotely, you will be an integral part of our team, participating in virtual meetings and collaborating through digital platforms to gather requirements and validate content. This is a fantastic opportunity for a dedicated professional to make a significant impact on our internal communication and knowledge-sharing infrastructure, contributing directly to the sustained success and growth of Freda Rebecca Gold Mine.
Key Responsibilities
- Develop, write, and edit clear, concise, and comprehensive internal knowledgebase articles covering various topics including operational procedures, safety protocols, HR policies, IT solutions, and administrative guidelines.
- Collaborate with subject matter experts (SMEs) from different departments to gather accurate information and ensure content validity and technical accuracy.
- Structure information logically, utilizing headings, bullet points, images, and other visual aids to enhance readability and comprehension.
- Maintain a consistent tone, style, and terminology across all knowledgebase content, adhering to established brand guidelines.
- Regularly review and update existing articles to ensure accuracy, relevance, and compliance with the latest company policies and procedures.
- Identify gaps in the existing knowledgebase and proactively propose new articles or content improvements.
- Work with IT teams to ensure the knowledgebase platform is effectively utilized and content is easily discoverable.
- Gather feedback from users to continuously improve the quality and usability of knowledgebase articles.
- Assist in the development of training materials and other documentation as needed.
Required Skills
- Exceptional written and verbal communication skills in English.
- Proven experience in technical writing, content creation, or knowledge management.
- Ability to translate complex technical and procedural information into easily understandable language.
- Strong attention to detail and accuracy.
- Proficiency with knowledge management systems and content creation tools.
- Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
- Self-motivated and able to work independently in a remote environment.
- Strong interviewing and active listening skills to extract information from SMEs.
Preferred Qualifications
- Bachelor’s degree in Communications, Journalism, English, Technical Writing, or a related field.
- Experience working in the mining, manufacturing, or heavy industry sectors.
- Familiarity with various content management systems (CMS) and collaborative platforms.
- Understanding of information architecture principles and user experience (UX) best practices.
- Experience creating multimedia content (e.g., screenshots, diagrams, short videos) for instructional purposes.
Perks & Benefits
- Competitive salary package.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Supportive team culture dedicated to knowledge sharing.
- Contribution to a critical function within a leading industry player.
- Access to modern collaboration tools and resources.
How to Apply
If you are a talented writer with a passion for clarity and organization, and you thrive in a remote work setting, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.