About Company
Wilderness Safaris is a pioneering ecotourism operator dedicated to conserving Africa’s wilderness and wildlife through authentic, high-end safaris. Operating across seven African countries, including Zimbabwe, we are passionate about sharing Africa’s spectacular natural heritage with guests from around the globe. Our commitment extends beyond exceptional travel experiences; we focus heavily on sustainable tourism, community empowerment, and vital conservation efforts. We believe in creating life-changing journeys that not only inspire our guests but also contribute positively to the ecosystems and communities we operate within. Our mission is clear: to protect pristine wilderness areas and the species that inhabit them, and to provide our guests with extraordinary, immersive experiences that foster a deep appreciation for nature and culture. Wilderness Safaris embodies responsible tourism at its core, ensuring that every safari has a positive impact, leaving a lasting legacy for future generations. Join our team and become a part of a company that is making a tangible difference for both people and planet, offering unique opportunities to connect with diverse cultures and contribute to a greater cause.
Job Description
Are you a highly skilled polyglot with a passion for precise communication and exceptional customer service? Wilderness Safaris is seeking a dedicated Remote Multilingual Chat Interpreter to join our global team. In this pivotal role, you will bridge communication gaps between our international guests and our internal teams, ensuring seamless and accurate exchanges through various chat platforms. As a Remote Multilingual Chat Interpreter, you will be the voice and ear for our diverse clientele, facilitating discussions related to safari bookings, itinerary details, guest inquiries, and general support. This role demands not only impeccable linguistic proficiency in multiple languages but also a deep understanding of cultural nuances, allowing you to accurately convey tone, context, and intent. You will handle a high volume of chat interactions daily, providing real-time interpretation and ensuring our guests receive clear, helpful, and culturally appropriate information. This is more than just translation; it’s about connecting people, enhancing their travel experience, and upholding the high standards of Wilderness Safaris’ guest service. The ideal candidate thrives in a fast-paced virtual environment, possesses excellent problem-solving skills, and is committed to delivering outstanding support from the comfort of their home office. You will play a crucial role in maintaining our reputation for unparalleled service and ensuring every guest interaction is met with clarity, empathy, and efficiency, contributing directly to the success of our conservation and tourism initiatives while working from your chosen location in Hwange, Matabeleland North Province.
Key Responsibilities
- Provide accurate, real-time interpretation services for chat-based communications between international guests and Wilderness Safaris staff.
- Maintain strict confidentiality and neutrality during all interpretation assignments.
- Ensure accurate conveyance of meaning, tone, and cultural context between parties, avoiding personal opinions or biases.
- Utilize chat platforms and company CRM systems efficiently to manage conversations and document interactions.
- Adhere strictly to Wilderness Safaris' service standards, policies, and ethical guidelines for interpreters.
- Assist guests with inquiries related to bookings, itineraries, general information, and conflict resolution, translating complex information into easily understandable language.
- Collaborate effectively with customer service, reservations, and operations teams to resolve complex issues.
- Continuously improve linguistic and cultural knowledge relevant to Wilderness Safaris' key markets and guest demographics.
- Handle sensitive information with discretion and professionalism, ensuring data privacy.
- Contribute to a positive team environment through effective communication and collaboration with remote colleagues across different time zones.
Required Skills
- Fluency in English and at least two other major international languages (e.g., German, French, Spanish, Mandarin, Italian) – exceptional proficiency in both written and comprehension.
- Exceptional written communication and grammatical skills in all target languages.
- Strong cultural awareness, sensitivity, and understanding of international etiquette.
- Proficiency in typing with a minimum speed of 60 words per minute and high accuracy.
- Excellent active listening, comprehension, and analytical abilities.
- High level of computer literacy and comfort with various chat applications, CRM software, and virtual communication tools.
- Ability to work independently and manage time effectively in a remote setting, demonstrating self-discipline and reliability.
- Strong problem-solving skills, attention to detail, and ability to handle multiple priorities simultaneously.
- High degree of professionalism, integrity, and ethical conduct in all interactions.
Preferred Qualifications
- Previous experience (1+ year) in a remote chat interpretation or customer service role, preferably within the luxury tourism or hospitality industry.
- Additional language proficiencies, particularly in African languages relevant to our operating regions.
- Experience with Zendesk, Salesforce, or similar customer service platforms and communication tools.
- Certification in translation or interpretation from a recognized institution or professional body.
- Demonstrated ability to handle high-pressure situations and manage multiple chat conversations simultaneously while maintaining accuracy and composure.
- A genuine passion for wildlife conservation and sustainable tourism.
Perks & Benefits
- Competitive salary package commensurate with experience and linguistic proficiency.
- Opportunity to work remotely from anywhere in Hwange, Matabeleland North Province, enjoying work-life balance.
- Flexible working hours to accommodate international time zones and personal commitments.
- Access to ongoing professional development and training opportunities to enhance language and interpretation skills.
- Be part of a globally recognized leader in sustainable tourism and conservation, contributing to a meaningful cause.
- Dynamic, inclusive, and supportive remote team environment with colleagues from around the world.
- Contribution to meaningful conservation and community empowerment initiatives across Africa.
- Employee discounts on Wilderness Safaris travel experiences (subject to availability and policy).
How to Apply
Interested candidates are invited to submit their comprehensive CV and a compelling cover letter detailing their linguistic proficiencies, relevant experience in interpretation or customer service, and why they are a great fit for Wilderness Safaris. Please ensure your application highlights your ability to work remotely and your unwavering commitment to exceptional customer service and cultural understanding. Click on the application link below to apply directly through our careers portal. On the portal, please search for ‘interpreter’ or similar customer service roles and submit your detailed application.