About Company
Dishoom pays loving homage to the Irani cafés of Bombay, a dying breed of institutions that once thrived in the city. Since 2010, we’ve been serving up a unique take on Bombay comfort food and drinks in beautiful, atmospheric surroundings, each with its own story and design. Our Soho restaurant on Carnaby Street is a bustling, vibrant hub, known for its lively atmosphere and passionate team. We believe in creating spaces where people can come together to enjoy delicious food, great company, and a truly memorable experience. We are committed to nurturing our team members, fostering a culture of mutual respect, learning, and growth, and ensuring everyone feels like part of the Dishoom family. We’re not just serving meals; we’re crafting experiences and building communities.
Job Description
Are you a natural conversationalist with an infectious smile and a passion for creating exceptional first impressions? Dishoom Soho is searching for a dedicated and energetic Restaurant Host with a primary focus on evening availability to join our award-winning team. As the first point of contact for our cherished guests, you will play a pivotal role in setting the tone for an unforgettable dining experience. This isn’t just about managing a waitlist; it’s about warmly welcoming every individual, understanding their needs, and guiding them seamlessly into the heart of our vibrant restaurant. You’ll be the face and voice of Dishoom, managing reservations, engaging with guests during peak hours, and ensuring the front-of-house operations run smoothly and efficiently, particularly during our busiest evening services. We’re looking for someone who thrives in a fast-paced environment, can maintain composure under pressure, and possesses an innate ability to make everyone feel special. Your organisational skills, attention to detail, and genuine love for hospitality will be key in orchestrating a flawless flow of guests, contributing significantly to the lively and much-loved Dishoom atmosphere. If you’re eager to grow your career in a supportive and dynamic environment, and have a genuine desire to bring joy to others through outstanding service, we invite you to become a part of our story. Join us in continuing the legacy of Bombay’s Irani cafés, right here in the heart of London.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a friendly and professional first impression.
- Efficiently manage reservations and walk-ins, accurately quoting wait times, and escorting guests to their tables.
- Proactively communicate with guests waiting for tables, offering amenities and keeping them informed.
- Maintain an organised and clean host stand and waiting area.
- Assist in managing the restaurant's seating chart and table turns to maximise efficiency during peak evening service.
- Collaborate effectively with the service and kitchen teams to ensure smooth guest flow and service delivery.
- Handle guest enquiries, resolve minor issues, and escalate more complex situations to management as needed.
- Answer phones professionally and assist with reservation changes or information requests.
- Possess a thorough understanding of the menu, restaurant layout, and special offerings.
- Support other front-of-house duties as required, contributing to a cohesive team effort.
Required Skills
- Previous experience in a customer-facing role, preferably in hospitality.
- Excellent verbal communication and interpersonal skills.
- Proven ability to work effectively in a fast-paced, high-volume environment.
- Strong organisational skills and impeccable attention to detail.
- A positive, professional, and enthusiastic attitude.
- Ability to stand for extended periods and move quickly through the restaurant.
- Flexibility to work evening shifts, weekends, and public holidays.
Preferred Qualifications
- Experience with reservation software (e.g., OpenTable, SevenRooms).
- Familiarity with the Dishoom brand and philosophy.
- A genuine passion for food and beverage, particularly Indian cuisine.
- Prior experience as a Restaurant Host in a bustling London establishment.
Perks & Benefits
- Competitive salary and share of tronc (service charge).
- Delicious, free staff meals on every shift.
- Generous staff discount across all Dishoom restaurants.
- Comprehensive training and development programs to foster career growth.
- Opportunities for internal promotion within a growing company.
- Pension scheme contributions.
- Regular team events and celebrations.
- A vibrant, supportive, and inclusive working environment.
- 28 days holiday (including bank holidays).
How to Apply
If you’re ready to bring your warmth and organisational skills to our bustling Soho restaurant and become part of the Dishoom family, we’d love to hear from you! Please click the application link below to submit your CV and tell us why you’re the perfect fit for this exciting role.