About Company
Imagine a place where your expertise directly empowers businesses to achieve their digital transformation goals. Career.zycto is at the forefront of connecting top-tier tech talent with innovative companies across Canada. We pride ourselves on fostering a culture of growth, continuous learning, and impactful contributions. For a Salesforce Administrator, this means an environment rich with diverse challenges, cutting-edge projects, and unparalleled opportunities to deepen your technical skills while driving tangible business value. Join us and shape the future of enterprise solutions.
Job Description
Career.zycto is seeking a highly skilled and dedicated Salesforce Administrator to join our dynamic team in Centretown, Ottawa. This is an exceptional opportunity for a Salesforce professional looking to advance their career in a vibrant, supportive environment, with comprehensive visa sponsorship provided for eligible international candidates. As a Salesforce Administrator, you will be the cornerstone of our CRM operations, ensuring the optimal performance, functionality, and user adoption of our Salesforce platform. You will play a critical role in configuring, customizing, and maintaining our Salesforce instances to meet evolving business needs, supporting various departments from sales and marketing to service and operations.
Your day-to-day will involve a blend of technical problem-solving, user support, strategic planning, and continuous improvement initiatives. We are looking for someone who is not just technically proficient but also a proactive problem-solver with excellent communication skills, capable of translating complex technical concepts into understandable terms for non-technical stakeholders. You will be instrumental in driving efficiency, enhancing data integrity, and maximizing the return on our Salesforce investment.
This role offers a unique chance to work with a diverse set of Salesforce clouds and integrated applications, contributing directly to the growth and success of the organization. If you are passionate about Salesforce, committed to excellence, and eager to make a significant impact while experiencing all that Canada has to offer, we encourage you to apply. We are dedicated to providing a smooth transition for international talent, offering extensive support throughout the visa sponsorship process to ensure you can focus on what you do best.
Key Responsibilities
- Perform daily administration and support of the Salesforce Sales Cloud, Service Cloud, and Community Cloud instances, including but not limited to user setup, security profiles, roles, permissions, custom objects, fields, record types, page layouts, validation rules, workflow rules, and process builder flows.
- Manage and maintain data quality, integrity, and cleanliness within Salesforce, including data deduplication, mass updates, and imports/exports.
- Provide technical support to end-users, troubleshooting issues, and ensuring timely resolution to maintain high user satisfaction and productivity.
- Develop and maintain reports and dashboards to provide actionable insights into key business metrics and support decision-making.
- Collaborate with stakeholders to gather requirements, design solutions, and implement new functionalities or enhancements within Salesforce.
- Perform regular system audits, backups, and security reviews to ensure platform stability and compliance.
- Manage Salesforce release cycles, including sandbox refreshes, testing new features, and communicating updates to users.
- Develop and deliver user training and documentation to ensure effective adoption of Salesforce features and best practices.
- Stay current with Salesforce releases, features, and best practices, making recommendations for system improvements.
Required Skills
- 3+ years of hands-on experience as a Salesforce Administrator.
- Salesforce Administrator Certification (ADM 201).
- Proficiency in Salesforce configuration, including custom objects, fields, workflows, process builder, and validation rules.
- Strong understanding of Salesforce best practices, security models, and data management techniques.
- Experience with data loaders and other Salesforce data tools.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated ability to support and train end-users.
Preferred Qualifications
- Salesforce Advanced Administrator Certification (ADM 211).
- Experience with other Salesforce certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant).
- Familiarity with Apex, Visualforce, or Lightning Web Components (LWC) for basic understanding or collaboration with developers.
- Experience with Salesforce integration tools and methodologies.
- Project management experience or familiarity with Agile methodologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Comprehensive visa sponsorship and relocation assistance for eligible candidates.
- Competitive salary and performance-based bonuses.
- Generous health, dental, and vision insurance package.
- Paid time off and flexible work arrangements.
- Professional development opportunities, including certification reimbursement.
- A collaborative and inclusive work environment in the heart of Ottawa.
- Access to cutting-edge Salesforce technologies and projects.
- Employee assistance program and wellness initiatives.
How to Apply
Eager to make an impact as a Salesforce Administrator with a company that values your talent and supports your global journey? We encourage you to click on the application link below to submit your resume and cover letter. Please highlight your Salesforce administration experience and your interest in relocating to Canada with visa sponsorship. We look forward to reviewing your application!
