About Company
Matemwe Lodge, a cherished gem nestled on the pristine northeastern coast of Zanzibar, is part of the esteemed Asilia Africa family. We are renowned for offering an authentic and intimate island escape, blending luxurious comfort with responsible tourism. Our lodge is perched on a coral cliff, boasting breathtaking views of the Indian Ocean and the Mnemba Atoll, providing guests with unparalleled serenity and access to vibrant marine life. At Matemwe, we believe in creating unforgettable experiences for our guests while fostering a supportive and enriching environment for our team. We are deeply committed to sustainable practices, community engagement, and providing opportunities for local talent to grow and thrive within the hospitality industry. Joining Matemwe Lodge means becoming a part of a passionate family dedicated to excellence, natural beauty, and making a positive impact on both our guests and the local community.
Job Description
Are you eager to embark on a career in the luxurious world of hospitality and wellness? Matemwe Lodge is seeking a highly motivated and enthusiastic individual to join our dedicated team as a Spa Receptionist Trainee. This is an incredible entry-level opportunity for someone passionate about providing exceptional guest service, eager to learn the intricacies of spa operations, and ready to contribute to a serene and welcoming environment. As a Spa Receptionist Trainee, you will be the first point of contact for our esteemed spa guests, playing a crucial role in shaping their experience from the moment they arrive. You will work closely with our experienced spa team, learning the ropes of scheduling, client interaction, product knowledge, and maintaining the tranquil ambiance of our wellness sanctuary. This role offers comprehensive hands-on training, mentorship, and a clear pathway for professional development within the esteemed Asilia Africa group. If you are a proactive learner, possess a natural flair for customer service, and dream of working in one of Zanzibar’s most beautiful locations, we invite you to apply. This position is perfect for someone looking to launch their career in a dynamic and supportive setting, where every day offers new opportunities to grow and contribute to our guests’ well-being. We are looking for an individual who embodies our values of hospitality, respect, and a genuine desire to serve, ensuring every guest leaves feeling refreshed and rejuvenated and eager to return.
Key Responsibilities
- Warmly greet all spa guests upon arrival and assist with check-in procedures, ensuring a seamless and welcoming experience.
- Answer phone calls, respond to emails, and handle all spa-related inquiries promptly, courteously, and professionally.
- Accurately schedule, confirm, and modify spa appointments using our booking system, managing the daily treatment schedule efficiently.
- Assist guests with navigating the spa facilities and provide detailed information on treatments, services, and special packages.
- Maintain the cleanliness, organization, and serene atmosphere of the spa reception area and waiting lounge.
- Learn and understand all spa treatments, products, and packages to effectively inform and advise guests, promoting sales where appropriate.
- Process payments and manage guest accounts with discretion, accuracy, and adherence to lodge policies.
- Support spa therapists and management with administrative tasks, inventory checks, and preparation for guest arrivals as needed.
- Contribute to a positive and harmonious work environment, upholding the lodge's high standards of service excellence and guest satisfaction.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong interpersonal and customer service abilities, with a natural flair for hospitality.
- A positive, enthusiastic, and proactive attitude, demonstrating initiative and a willingness to learn.
- Basic computer proficiency (e.g., Microsoft Office Suite, email communication).
- Ability to work effectively and collaboratively in a team-oriented environment.
- High level of personal presentation, professionalism, and attention to detail.
- Eagerness to learn and adapt quickly in a fast-paced, luxury hospitality setting.
Preferred Qualifications
- High school diploma or equivalent educational qualification.
- Prior experience in a customer-facing role (e.g., retail, reception, hospitality), even if not spa-specific.
- Basic knowledge of Swahili is a distinct advantage for communicating with local staff and guests.
- A genuine interest in wellness, health, and beauty therapies.
- Ability to handle multiple tasks simultaneously while maintaining a calm and organized demeanor.
Perks & Benefits
- Comprehensive on-the-job training and mentorship program to support your career growth.
- Significant opportunity for career progression within Matemwe Lodge and the wider Asilia Africa group.
- Competitive salary package commensurate with an entry-level position.
- Comfortable staff accommodation and delicious meals provided.
- A stunning and inspiring work environment on the beautiful, tranquil coast of Zanzibar.
- Access to employee wellness programs and activities.
- Being part of a passionate, supportive, and international team dedicated to conservation and exceptional guest experiences.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a compelling cover letter detailing their interest in this entry-level role, highlighting what they hope to learn and how their passion aligns with Matemwe Lodge’s commitment to guest satisfaction. Please click on the application link below to apply directly.