About Company
Meliá Zanzibar is a luxurious 5-star all-inclusive resort situated on the beautiful northeastern coast of Unguja, the main island of Zanzibar. Part of Meliá Hotels International, one of the largest resort hotel chains in the world, we are dedicated to offering unparalleled experiences to our guests, blending international standards of luxury with the authentic charm of Zanzibari hospitality. Our expansive property boasts stunning beaches, exquisite dining options, world-class spas, and a plethora of activities designed to create unforgettable memories. We pride ourselves on our commitment to sustainability, local community engagement, and fostering a diverse and inclusive work environment where every team member is valued. Join our vibrant team and become a part of a legacy of excellence in the global hospitality industry, contributing to the magic that makes Meliá Zanzibar a truly unique destination.
Job Description
Are you passionate about travel, exceptional service, and helping guests craft their dream itineraries? Meliá Zanzibar is seeking an enthusiastic and customer-focused Tour Booking Sales Assistant to join our dynamic team. This role is perfect for individuals who thrive in a fast-paced environment, possess excellent communication skills, and have a genuine desire to showcase the best of Zanzibar to our esteemed guests. As a Tour Booking Sales Assistant, you will be at the forefront of guest interaction, responsible for promoting, selling, and coordinating a diverse range of excursions, activities, and local tours directly from our resort premises. Your expertise will guide guests through the myriad of wonders Zanzibar has to offer, from historical Stone Town tours and spice farm visits to thrilling water sports and serene sunset cruises. We are proud to offer flexible scheduling options for this position, understanding the importance of work-life balance and accommodating varying availability, ensuring our team members can excel both professionally and personally while providing continuous exceptional service to our global clientele. This isn’t just a sales role; it’s an opportunity to be an ambassador for Zanzibar, creating bespoke experiences that enrich our guests’ stays and leave lasting impressions. You will be instrumental in enhancing the overall guest journey, ensuring seamless tour bookings, managing inquiries, providing comprehensive information with a warm and inviting demeanor, and handling all administrative tasks related to tour sales and reservations. If you’re eager to contribute your sales prowess and your love for travel to a world-renowned luxury resort, we invite you to embark on this exciting journey with Meliá Zanzibar.
Key Responsibilities
- Actively engage with resort guests to promote and sell a variety of tours, excursions, and activities.
- Provide detailed and accurate information about available tours, including itineraries, pricing, and specific requirements.
- Process tour bookings and payments efficiently and accurately, using designated booking systems.
- Maintain up-to-date knowledge of all local attractions, tour operators, and island activities.
- Handle guest inquiries, complaints, and special requests in a professional and timely manner.
- Collaborate with tour operators and internal departments to ensure seamless guest experiences.
- Prepare daily sales reports and maintain organized records of bookings and guest interactions.
- Contribute to achieving sales targets and enhancing guest satisfaction.
- Assist in the creation and distribution of promotional materials for tours and excursions.
Required Skills
- Proven experience in sales, customer service, or hospitality, preferably within the tourism sector.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in basic computer applications (MS Office, booking software).
- A genuine passion for travel and a deep knowledge of Zanzibar's attractions.
Preferred Qualifications
- Additional language proficiency (e.g., Swahili, French, German, Italian).
- Previous experience working in a resort or hotel environment.
- Familiarity with various tour booking platforms and CRM systems.
- Diploma or degree in Tourism, Hospitality Management, or a related field.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Opportunities for career growth and professional development within a global hotel chain.
- Access to Meliá Hotels International employee benefits program.
- Meals provided during working hours.
- Supportive and diverse international work environment.
- Flexible scheduling to promote work-life balance.
- Uniform provided and laundry service.
- Employee discounts on Meliá properties worldwide.
How to Apply
If you are eager to join a world-class hospitality team and contribute to unforgettable guest experiences, we invite you to apply! Please click on the application link below to submit your application directly through our careers portal. Be sure to highlight your sales experience and passion for travel in your resume and cover letter.