About Company
Career.zycto offers a gateway to innovative career paths, connecting exceptional talent with pioneering tech opportunities across the globe. For a VoIP Engineer, this means contributing to cutting-edge projects within a dynamic, supportive environment designed to foster professional growth and technical mastery. We pride ourselves on cultivating a diverse and inclusive workplace where every voice is heard, and every contribution makes a tangible impact. Join us, and become part of a forward-thinking team committed to redefining industry standards and empowering individuals to achieve their full potential in London’s vibrant tech scene.
Job Description
Are you a skilled VoIP Engineer looking to advance your career with a forward-thinking company in the heart of London? Career.zycto is actively seeking a talented and experienced VoIP Engineer to join our growing team. This is an exceptional opportunity for an individual with a passion for voice communication technologies and network infrastructure, particularly those seeking visa sponsorship to relocate and build a thriving career in the UK. As a key member of our technical operations team, you will be instrumental in designing, implementing, and maintaining robust VoIP solutions that power critical business communications. You will work with a diverse range of technologies, from SIP Trunking and IP PBX systems to advanced contact center solutions, ensuring high availability and optimal performance. We are looking for a proactive problem-solver who thrives in a collaborative environment and is committed to delivering excellence. Your expertise will directly impact our clients’ operational efficiency and connectivity, making this a role with significant responsibility and immense potential for professional development. If you are ready to tackle complex challenges, innovate with industry-leading tools, and grow within a supportive international team, we encourage you to apply.
Key Responsibilities
- Design, implement, and manage VoIP systems and infrastructure, including IP PBXs, SIP trunks, and gateways.
- Configure and troubleshoot complex voice network issues, ensuring high availability and quality of service (QoS).
- Perform routine system maintenance, upgrades, and security patching for VoIP platforms.
- Collaborate with network and IT teams to integrate VoIP solutions with existing infrastructure.
- Monitor system performance, identify potential bottlenecks, and implement proactive solutions.
- Provide advanced technical support for VoIP-related incidents and service requests.
- Develop and maintain comprehensive documentation for VoIP configurations, procedures, and network diagrams.
- Participate in on-call rotation to provide out-of-hours support when required.
- Stay current with emerging VoIP technologies, trends, and best practices.
Required Skills
- Proven experience with VoIP protocols (SIP, RTP, H.323)
- Strong knowledge of IP PBX systems (e.g., Asterisk, FreePBX, Cisco Call Manager, Microsoft Teams Voice)
- Experience with network troubleshooting tools and methodologies
- Solid understanding of networking concepts (TCP/IP, VLANs, routing, firewalls)
- Proficiency in Linux operating systems
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
Preferred Qualifications
- Relevant certifications (e.g., CCNA Collaboration, CompTIA Network+ Voice, Asterisk certification)
- Experience with cloud-based VoIP platforms (e.g., RingCentral, 8×8, Zoom Phone)
- Scripting skills (e.g., Python, Bash) for automation
- Knowledge of contact center technologies (ACD, IVR)
- Familiarity with network security best practices for voice systems
Perks & Benefits
- Competitive salary package
- Comprehensive health and dental insurance
- Generous paid time off and public holidays
- Professional development and training opportunities
- Visa sponsorship and relocation assistance for eligible candidates
- Dynamic and inclusive work environment
- Company-sponsored social events and team-building activities
- Pension scheme
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and a cover letter detailing their relevant experience and why they are a great fit for this role. Please ensure your application highlights your experience with VoIP technologies and your eligibility for visa sponsorship.
