About Company
Seeking to make a real difference in people’s professional journeys? Career.zycto excels at identifying and placing top-tier talent in roles where they can thrive. We pride ourselves on fostering connections between dynamic individuals and innovative companies across various sectors. For a Customer Support Executive, we offer an environment that champions clear communication, proactive problem-solving, and continuous learning, ensuring you’re not just finding a job, but building a fulfilling career path. Join us and experience a supportive culture focused on growth and impact.
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Job Description
Career.zycto is actively seeking a highly motivated and customer-centric Customer Support Executive for an immediate start in Khalifa City A, Abu Dhabi. This is an exceptional opportunity for an individual passionate about delivering outstanding service and contributing to a positive customer experience from day one. As a Customer Support Executive, you will be the first point of contact for our valued clients, playing a crucial role in building lasting relationships and ensuring their satisfaction across various communication channels. Your day-to-day will involve a diverse range of tasks, from adeptly resolving inquiries and providing comprehensive information to troubleshooting technical or service-related issues and processing requests with unparalleled efficiency and genuine empathy. We are looking for someone who thrives in a dynamic and fast-paced environment, possesses excellent verbal and written communication skills, and has a natural ability to connect with people from diverse backgrounds and understand their needs. This role is perfect for a proactive individual eager to learn, grow, and become an integral part of a supportive and highly collaborative team. You will be instrumental in maintaining our high standards of service, proactively identifying areas for continuous improvement in customer interaction processes, and actively contributing to a seamless and memorable customer journey. If you are ready to hit the ground running, apply your strong problem-solving prowess, and make an immediate, tangible impact within a forward-thinking organization, we strongly encourage you to join our growing team. This position offers a clear path for professional development and a chance to truly hone your customer service expertise within a vibrant company culture that deeply values initiative, dedication, and a commitment to excellence.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, ensuring prompt and professional responses.
- Actively listen to customer concerns, identify root causes, and provide accurate, timely, and effective solutions to complex issues.
- Document all customer interactions, feedback, and resolutions thoroughly and accurately in the CRM system.
- Educate customers on product/service features, benefits, and usage, guiding them through processes as needed.
- Collaborate cross-functionally with other departments, including sales and technical teams, to resolve complex issues and improve overall customer satisfaction.
- Proactively identify opportunities to enhance the customer experience and contribute to the development of new processes and tools.
- Handle customer complaints and feedback with professionalism, empathy, and a solutions-oriented approach, escalating when necessary.
- Maintain a high level of product/service knowledge to provide comprehensive and expert support.
- Participate in ongoing training and development programs to enhance customer service skills, industry knowledge, and technical expertise.
Required Skills
- Minimum of 2 years of experience in a customer service or support role, preferably in a fast-paced and high-volume environment.
- Exceptional verbal and written communication skills in English, with a clear and concise articulation style.
- Strong problem-solving abilities, critical thinking, and a proactive approach to issue identification and resolution.
- Proficiency in using CRM software (e.g., Salesforce, Zoho CRM, Zendesk) and other customer service tools.
- Demonstrated empathy, patience, and active listening skills when dealing with diverse customer needs and emotional states.
- Ability to multitask, prioritize, and manage time effectively in a dynamic work setting.
- High level of professionalism, integrity, and a consistently positive, service-oriented attitude.
Preferred Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
- Fluency in Arabic or another additional language (e.g., Hindi, Urdu, Tagalog) is a significant plus.
- Experience with specific customer service platforms like Zendesk, Salesforce Service Cloud, or Freshdesk.
- Proven track record of meeting or exceeding key performance indicators (KPIs) and customer satisfaction targets.
- Familiarity with the local market dynamics, cultural nuances, and consumer behavior in Abu Dhabi and the UAE.
Perks & Benefits
- Competitive salary package and performance-based incentives linked to customer satisfaction.
- Comprehensive health insurance coverage, including medical and dental benefits.
- Generous paid time off, including annual leave and public holidays.
- Extensive opportunities for professional development, training, and career advancement within the company.
- A dynamic, collaborative, and supportive work environment that values individual contributions.
- Employee wellness programs and initiatives promoting a healthy work-life balance.
- Regular team-building activities, social events, and company celebrations.
How to Apply
Interested candidates are invited to apply for this exciting opportunity by clicking on the application link below. Please ensure your resume is up-to-date, comprehensive, and clearly highlights your relevant customer support experience, skills, and achievements. We look forward to reviewing your application and potentially welcoming you to our team!
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