About Company
Imagine a place where your technical expertise directly fuels innovation, supporting a diverse range of clients and cutting-edge projects. Career.zycto offers exactly this environment, a dynamic hub where problem-solvers thrive. We are committed to fostering growth and providing the resources needed for our engineers to excel, contributing to meaningful technological advancements daily. Here, a Technical Support Engineer finds not just a job, but a career path built on mutual support, continuous learning, and impactful work within a collaborative team. Join us to make a tangible difference.
Job Description
Career.zycto is seeking a dedicated and technically proficient Technical Support Engineer to join our thriving team in Bristol. This unique opportunity includes provided accommodation, ensuring a smooth transition and comfortable living experience as you embark on a rewarding career with us. As a Technical Support Engineer, you will be the frontline hero for our clients, diagnosing and resolving complex technical issues across a variety of hardware, software, and network environments. Your primary mission will be to ensure our clients’ systems operate flawlessly, minimizing downtime and maximizing their productivity.
This role requires a blend of sharp technical skills, exceptional problem-solving abilities, and an unwavering commitment to customer satisfaction. You will engage with users of varying technical proficiencies, requiring you to communicate intricate solutions clearly and patiently. From initial query to final resolution, you’ll manage support tickets, escalate issues when necessary, and collaborate closely with our development and infrastructure teams to identify root causes and implement lasting fixes. We are looking for an individual who is not only adept at troubleshooting but also eager to learn, adapt to new technologies, and contribute to a culture of continuous improvement.
Beyond immediate issue resolution, you will contribute to our knowledge base, develop internal documentation, and proactively identify patterns in support requests to suggest preventative measures. This position offers a fantastic chance to grow your technical skills, work with diverse systems, and become an integral part of a supportive and forward-thinking company that values its employees. If you are passionate about technology and derive satisfaction from helping others succeed, we encourage you to apply. We believe in empowering our team members and providing them with the tools and environment needed to thrive.
Key Responsibilities
- Provide first and second-line technical support to clients via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, network, and system issues efficiently.
- Manage and prioritize support tickets, ensuring timely resolution and clear communication with clients.
- Document all support interactions, resolutions, and configurations in the CRM system.
- Escalate complex issues to senior engineers or relevant departments when necessary.
- Collaborate with development and infrastructure teams to identify root causes and implement permanent solutions.
- Contribute to the creation and maintenance of internal knowledge base articles and client-facing documentation.
- Assist with system setup, configuration, and maintenance tasks as required.
- Participate in on-call rotation for critical support outside of standard business hours.
- Provide training and guidance to end-users on system functionalities and best practices.
Required Skills
- Minimum 2 years of experience in a technical support role.
- Strong understanding of Windows operating systems (client and server versions).
- Proficiency in troubleshooting network connectivity issues (TCP/IP, DNS, DHCP).
- Experience with Active Directory user and group management.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).
- Excellent verbal and written communication skills.
- Proven problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a strong commitment to service excellence.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate, or similar.
- Experience with cloud platforms (AWS, Azure, Google Cloud).
- Knowledge of ITIL best practices.
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Basic scripting skills (e.g., PowerShell).
Perks & Benefits
- Competitive salary package.
- Accommodation provided (fully furnished and maintained).
- Opportunities for professional development and training.
- Generous paid time off and public holidays.
- Health and wellness programs.
- Pension scheme.
- Dynamic and collaborative work environment.
- Regular team-building events and social activities.
- Access to the latest technologies and tools.
How to Apply
If you are ready to elevate your career as a Technical Support Engineer and take advantage of our unique accommodation offer, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
