About Company
Are you ready to be the welcoming face of an establishment dedicated to exceptional guest experiences? Career.zycto thrives on connecting talent with dynamic opportunities in the vibrant hospitality sector, and we’re currently partnering with a premier hotel in Migori. We understand the pivotal role a receptionist plays in shaping a guest’s impression and ensuring seamless operations. Joining through Career.zycto means becoming part of a supportive network that values professionalism, warmth, and dedication. We empower individuals to excel, grow, and build meaningful careers by placing them in environments where their skills truly shine. Your journey towards a rewarding hospitality career starts here.
Job Description
Embark on a dynamic career as a Hotel Receptionist with a leading establishment in the heart of Migori, Migori County, facilitated by Career.zycto. This full-time role offers an exciting opportunity for an energetic and customer-focused individual to be the first point of contact for our valued guests, setting the tone for their entire stay. As a Hotel Receptionist, you will be integral to creating a welcoming and efficient environment, ensuring every guest interaction is handled with professionalism, warmth, and meticulous attention to detail. We are searching for an individual who embodies genuine hospitality and possesses a natural flair for making people feel at home.
Your day will be diverse and engaging, encompassing everything from managing reservations and handling check-ins/check-outs to addressing guest inquiries and providing insightful local recommendations that enhance their experience. We are looking for someone who can seamlessly blend administrative efficiency with genuine hospitality, always going the extra mile to anticipate needs, proactively solve potential issues, and elevate the guest journey. This position requires excellent verbal and written communication skills, a proactive approach to problem-solving, and the ability to thrive gracefully in a fast-paced, sometimes demanding, environment while consistently maintaining composure, a friendly demeanor, and a professional appearance.
You will be responsible for meticulously maintaining accurate guest records, efficiently processing payments, and coordinating seamlessly with other hotel departments, including housekeeping, concierge, and food and beverage, to ensure a cohesive and high-quality service experience from arrival to departure. A strong understanding and prior experience with hotel management software (PMS) will be a significant advantage, though comprehensive training will be provided to the right candidate who demonstrates enthusiasm and a quick learning ability. If you possess an unwavering passion for service excellence, an immaculate presentation, keen organizational skills, and a desire to contribute positively to a team dedicated to delivering unforgettable moments for our guests and fostering a positive, collaborative workplace culture for our employees, we strongly encourage you to apply. Join us and become a pivotal part of a team committed to defining the standard of hospitality in Migori.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, managing check-ins and check-outs efficiently.
- Handle all guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Manage reservations through the hotel's Property Management System (PMS), including new bookings, modifications, and cancellations.
- Process payments accurately and securely, managing cash, credit card transactions, and billing inquiries.
- Maintain an organized and tidy reception area, ensuring all necessary supplies are stocked.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Communicate effectively with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Perform administrative tasks such as answering phones, responding to emails, and preparing reports.
- Ensure compliance with all hotel policies, procedures, and safety regulations.
- Act as a brand ambassador, consistently upholding the hotel's standards of service excellence.
Required Skills
- Proven experience in a customer service role, preferably in hospitality or front desk operations (minimum 6 months).
- Excellent verbal and written communication skills in English and Swahili.
- Strong interpersonal and problem-solving abilities.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
- Impeccable personal presentation and professional demeanor.
- High school diploma or equivalent.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management or a related field.
- Familiarity with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Knowledge of local Migori attractions and amenities.
- Ability to speak an additional local language (e.g., Luo) is a plus.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity for career growth and professional development.
- Positive and supportive work environment.
- Employee discounts on hotel services.
- Comprehensive training programs.
- Paid time off and holiday benefits.
How to Apply
To seize this exciting opportunity and become the welcoming face of a premier hotel in Migori, please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
